Managing the guest experience in hospitality / Robert C. Ford, Cherill P. Heaton.
Material type:
TextPublication details: Albany, NY : Delmar, c2000.Description: xxiv, 432 p. : illSubject(s):
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College Learning Resource Center General Circulation | TX 911.3 C8 F67 2000 (Browse shelf(Opens below)) | Available | CL9007 |
Includes glossary, bibliographical references and index.
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