Customer service for hospitality and tourism / (Record no. 38898)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01163nam a2200169 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190520022758.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140806s19uu xx 00 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781908999344 |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hudson, Simon |
| 245 10 - TITLE STATEMENT | |
| Title | Customer service for hospitality and tourism / |
| Statement of responsibility, etc. | Simon Hudson and Louise Hudson. |
| 260 0# - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Woodeaton, Oxford : |
| Name of publisher, distributor, etc. | Goodfellow Publishers, |
| Date of publication, distribution, etc. | 2013. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii, 303 pages : illustration |
| 500 ## - GENERAL NOTE | |
| General note | Introduction to customer service -- The financial and behavioral impacts of customer service -- Understanding the consumer -- Developing and maintaining a service culture -- Managing service encounters -- The importance of market research -- Building and maintaining customer relationships -- Providing customer service through the servicescape -- The impact of technology on customer service -- The importance of service recovery -- Promoting customer service internally and externally -- Customer service training handbook. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Hospitality industry |
| General subdivision | Customer services |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Tourism |
| General subdivision | Customer services |
| 852 ## - LOCATION | |
| -- | C&E |
| -- | OLOPSC |
| -- | 2728.00Php |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| College Learning Resource Center | College Learning Resource Center | General Circulation | 05/20/2019 | TX 911.3 C8 H869 2013 | CL11074 | 06/10/2025 | 05/20/2019 | Books |