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Services marketing : people, technology, strategy / Jochen Writz, Christopher Lovelock.

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TextPublication details: New Jersey : World Scientific, c2016.Edition: 8th edDescription: 783p. ; col. ill. ; 28cmISBN:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Books	College Learning Resource Center General Circulation				HF 5415.13 W799 2016 (Browse shelf(Opens below))					Available			CL11438

Includes glossary and index

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