Kanji, Gopal K <br/><br/>
100 methods for total quality management / 
Gopal K. Kanji and Mike Asher. 
 - London :  Sage Pub,  c1996. 
 - 237 p. : figs. 
<br/><br/> Includes references and index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management