00707nam a2200157 a 4500 20190520021419.0 090327s19uu xx 00 eng d Tourniaire, Francoise The art of software support : design and operation of support centers and help desks / Francioise Tournaiaire and Richard Fareell. Upper Saddle River, NJ : Prentice Hall PTR, c1997. xii, 336 p. : ill. Includes appendices, bibliography and index Software support Computer software industry Customer services 1475.00Php OLOPSC 35185 35185 0 0 0 0 CLLRC CLLRC CIR 2019-05-20 0 QA 76.76 S66 T68 1997 CL6662 2023-07-10 00:00:00 2019-05-20 BK