00650nam a2200169 a 4500 20190520022307.0 080410s19uu xx 00 eng d Peppers, Don The one to one manager : real-world lesson in customer relationships management / Don Peppers and Martha Rogers. Oxford : Capstone Pub, c2000. xiv, 268 p. "Printed by MG Reprographics for National Bookstore". Includes index. Customer relations Customers Research OLOPSC 259.00Php 37322 37322 0 0 0 0 CLLRC CLLRC CIR 2019-05-20 0 HF 5415.5 P4 2000 CL8532 2025-06-10 00:00:00 2019-05-20 BK