The
one to one manager
real-world lesson in customer relationships management
Peppers, Don
creator
text
xx
Oxford
Capstone Pub
c2000
19uu
monographic
eng
xiv, 268 p.
Don Peppers and Martha Rogers.
"Printed by MG Reprographics for National Bookstore".
Includes index.
Customer relations
Customers
Research
080410
20190520022307.0