Andrews, Sudhir <br/><br/>
Textbook of front office management and operations / 
Sudhir Andrews. 
 - International ed. 
 - New Delhi :  Tata McGraw-Hill,  c2008. 
 - xxv, 463 p. : ill; figs 
<br/><br/> Includes appendices, glossary and references. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel management.<br/>Hotel front desk personnel.