02112cam a22003138i 450000100090000000300040000900500170001300800410003001000170007102000420008804000230013004200080015305000250016108200170018610000300020324501370023326300090037026400420037930000130042133600260043433700280046033800270048850400510051550509830056665000210154965000210157065000270159177601800161820355025OSt20191115001746.0180212s2018    nyu      b    001 0 eng    a  2017054324  a9780815361404 (hardback : alk. paper)  aDLCbengerdacDLC  apcc00aHD30.23b.S7216 201800a658.4/032231 aSproull, Robert,eauthor.14aThe problem-solving, problem-prevention, and decision-making guide :borganized and systematic roadmaps for managers /cBob Sproull.  a1805 1aNew York :bTaylor & Francis,c[2018]  apages cm  atextbtxt2rdacontent  aunmediatedbn2rdamedia  avolumebnc2rdacarrier  aIncludes bibliographical references and index.0 aThe dna of problems and problem solvers -- 4 basic tools of problem solving -- A structured approach to problem solving -- Define, describe and appraise the problem -- Investigate, organize and analyze the data -- Formulate and test a causal theory -- Choose the most probable cause -- Develop, test and implement solutions -- Implement, document, and celebrate -- Failing at problem solving -- A message for leadership -- A structured approach to problem prevention -- Defining high risk areas -- Defining problems, failure modes and effects -- Identifying the highest total risk problem -- Defining the most probable cause -- Developing a preventive measures plan -- Implement the preventive measures plan -- The case of the engineering backlog -- The case of the defective pinions -- The case of the cracking rails -- The case of the weld spatter -- A case study in problem prevention -- Decisions, decisions, decisions -- A case study in decision making -- Needs assessment. 0aDecision making. 0aProblem solving. 0aIndustrial management.08iOnline version:aSproull, Robert, author.tProblem-solving, problem-prevention, and decision-making guidedNew York : Taylor & Francis, [2018]z9781351116268w(DLC) 2018007385