00650nam a2200181 a 4500 20200218032807.0 160801s19uu xx 00 eng d 9780462099781 Kay, Frances Dealing with difficult people : for rookies / Frances Kay. London : Marshall Cavendish Business, c2010. 168p. : ill. ; 23cm. includes index. Psychology, industrial Interpersonal conflict Problem employees 245.00Php National Book Store OLOPSC 69583 69583 0 0 0 0 HSLRC HSLRC CIR 2020-02-18 245.00 0 HF 5548.8 D569 2010 HS11808 2023-06-27 00:00:00 2020-02-18 BK