TY  - BOOK
AU  -  Kay,Frances
TI  - Dealing with difficult people: for rookies 
SN  - 9780462099781
PY  - 2010///
CY  - London
PB  - Marshall Cavendish Business
KW  - Psychology, industrial
KW  - Interpersonal conflict
KW  - Problem employees
N1  - includes index
ER  -