@book{70986,
	author = {Aguilera, Reina Janish. and Sheryien Ave},
	title = {Impact of standard operating procedure (SOP) to the efficiency of McDonalds Concepcion and Amang Rodeiguez Santolan service crews, The /},
	publisher = {OLOPSC, },
	year = {March 2015},
	address = {Marikina City},
	note = {Includes appendices and references.}
}