04179cam a2200625 i 4500 21825067 20230801145257.0 201130t20212021nyu b 001 0 eng c 2020049224 GBC175940 bnb GBC190843 bnb 020194423 Uk 020218326 Uk 9781541756670 hardcover 1541756673 hardcover 9781541756663 electronic book 9781541701359 hardcover 1541701356 40030646708 (OCoLC)on1203135800 CLRC eng CLRC rda OCLCF BDX YDX TOH UKMGB UOK YDX YUS RCJ CLRC pcc HD58.7 .S87 2021 Sucher, Sandra J., author. 35090 The power of trust : how companies build it, lose it, regain it / Sandra J. Sucher & Shalene Gupta.-- First edition. New York, NY: Public Affairs, New York, NY : PublicAffairs, Hachette Book Group, 2021. ©2021 vii, 288 pages ; 25 cm text txt rdacontent unmediated n rdamedia volume nc rdacarrier Includes bibliographical references and index. Introduction: A moment of trust "in the small" -- What is trust? -- Competence : the art and science of excellence -- Motives : a fine balance -- Means : when all is fair -- Impact : our actions speak -- Recovery : regaining lost trust -- Power, trust, and leadership -- Trust as potential. "Trust, at every level of business and society, has never mattered so much and at the same time. CEOs, managers, presidents, governors - leaders at every level and in every institution - face vexing issues and trade-offs. Many flounder, especially in a turbulent era when confronted with multiple crises and constituencies demanding change. How to bridge these gaps requires a new understanding of just what trust is, how it can be built, and regained when lost. Trust is, however, an elusive, even mushy, concept. Sandra Sucher and Shalene Gupta examine the science behind trust, grounding our understanding of why we humans trust in the first place, describing how customers, employees, community members and investors decide whether an organization or a person can be trusted. Creating and sustaining trust does not, they show, come from "reputation-building" and PR but by being the "real deal," creating products, services, and technologies that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. Then, through a framing of how to think through the elements of trust - competence, motives, means, impact - combined with in-depth stories from twenty years of research we emerge with a new understanding of the business, economic and societal importance of trust and how to regain it once lost. How to, in short, bridge the gap from where you are to where you should be"-- Provided by publisher. Organizational behavior. 35091 Trust. 35092 Corporate culture Moral and ethical aspects. 35093 Leadership Moral and ethical aspects. 35094 Comportement organisationnel. 35095 Confiance. 35096 Culture d'entreprise Aspect moral. 35097 Leadership Aspect moral. 35098 BUSINESS & ECONOMICS / Economics / General. bisacsh 35099 Corporate culture Moral and ethical aspects. fast (OCoLC)fst00879631 35093 Leadership Moral and ethical aspects. fast (OCoLC)fst00994713 35094 Organizational behavior. fast (OCoLC)fst01047801 35091 Trust. fast (OCoLC)fst01158174 35092 Gupta, Shalene, author. 35100 7 cbc pccadap 2 epcn 20 y-gencatlg lcc BK 89170 89170 0 0 lcc 0 0 CLLRC CLLRC CIR 2023-08-01 0 HD58.7 S87 2021 CL12217 2025-06-10 00:00:00 1 2023-08-01 BK