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  <titleInfo>
    <title>Assessment of service quality on customer satisfaction and perception in Miguel and Maria Marikina City</title>
    <subTitle>an input for service enhancement</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Jaime Nico E. Buenaventura</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="text">Marikina City</placeTerm>
    </place>
    <publisher>OLOPSC</publisher>
    <dateIssued>c2019</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>44 pages; 28 cm</extent>
  </physicalDescription>
  <note type="statement of responsibility">Jaime Nico E. Buenaventura</note>
  <subject>
    <topic>Consumer satisfaction</topic>
  </subject>
  <subject>
    <topic>Customer services</topic>
  </subject>
  <subject>
    <topic>Quality service</topic>
  </subject>
  <classification authority="lcc">HF 5415.335 B84 2019 THE00378</classification>
  <recordInfo>
    <recordContentSource authority="marcorg">CLRC</recordContentSource>
    <recordCreationDate encoding="marc">231117</recordCreationDate>
    <recordChangeDate encoding="iso8601">20240115152426.0</recordChangeDate>
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