@book{92929,
	author = {Benitez, Joharah P. and Allaeza Haye Zeline C. Lamberte, },
	title = {Customers satisfaction analysis in the services delivery of industriya Marikina as an impact for its service enchancement /},
	publisher = {OLOPSC,},
	year = {c2016},
	address = {Marikina City:}
}