00857nam a22002417a 4500 20250326154534.0 250210b |||||||| |||| 00| 0 eng d 9781266287152 CLRC CLRC CLRC HD 9980.5 Se491 2024 Zeithaml, Valeri A. 55161 author Services marketing : integrating customer focus across the firm / Valerie A. Zeithmal... [et. al] 8th Edition. New York, NY : McGraw Hill, 2024. xxvi, 531 pages : illustrations ; 29 cm. Includes notes and index. Service industries Marketing. 55162 Customer services. 55163 Bitner, Mary Jo. 55164 author Gremler, Dwayne D. 55165 author Mende, Martin 55166 author lcc BK 96894 96894 0 0 lcc 0 0 CLLRC CLLRC 2025-02-10 0 CIR HD 9980.5 Se491 2024 CL12712 2025-02-10 00:00:00 2025-02-10 BK