TY - BOOK AU - Ismail, Ahmed TI - Front office operations and management SN - 978-981-265-513-4 AV - FIL TX 911.3 .M27 .I85 2005 CL13018 PY - 2005/// CY - Singapore PB - Delmar KW - Hotel management KW - Hotel front desk personnel N1 - Includes glossary and index ER -