The art of software support : design and operation of support centers and help desks / Francioise Tournaiaire and Richard Fareell.
Material type:
TextPublication details: Upper Saddle River, NJ : Prentice Hall PTR, c1997.Description: xii, 336 p. : illSubject(s):
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College Learning Resource Center General Circulation | QA 76.76 S66 T68 1997 (Browse shelf(Opens below)) | Available | CL6662 |
Includes appendices, bibliography and index
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