| 000 | 00601nam a2200145 a 4500 | ||
|---|---|---|---|
| 005 | 20190520022329.0 | ||
| 008 | 070904s19uu xx 00 eng d | ||
| 100 | 1 | 0 | _aFord, Robert C. |
| 245 | 1 | 0 |
_aManaging the guest experience in hospitality / _cRobert C. Ford, Cherill P. Heaton. |
| 260 | 0 |
_aAlbany, NY : _bDelmar, _cc2000. |
|
| 300 | _axxiv, 432 p. : ill. | ||
| 500 | _aIncludes glossary, bibliographical references and index. | ||
| 650 |
_aHospitality industry _xCustomer services |
||
| 852 |
_5F&J De Jesus _7OLOPSC _93906.00Php |
||
| 999 |
_c37431 _d37431 |
||