| 000 | 01163nam a2200169 a 4500 | ||
|---|---|---|---|
| 005 | 20190520022758.0 | ||
| 008 | 140806s19uu xx 00 eng d | ||
| 020 | _a9781908999344 | ||
| 100 | 1 | 0 | _aHudson, Simon |
| 245 | 1 | 0 |
_aCustomer service for hospitality and tourism / _cSimon Hudson and Louise Hudson. |
| 260 | 0 |
_aWoodeaton, Oxford : _bGoodfellow Publishers, _c2013. |
|
| 300 | _aviii, 303 pages : illustration | ||
| 500 | _aIntroduction to customer service -- The financial and behavioral impacts of customer service -- Understanding the consumer -- Developing and maintaining a service culture -- Managing service encounters -- The importance of market research -- Building and maintaining customer relationships -- Providing customer service through the servicescape -- The impact of technology on customer service -- The importance of service recovery -- Promoting customer service internally and externally -- Customer service training handbook. | ||
| 650 |
_aHospitality industry _xCustomer services |
||
| 650 |
_aTourism _xCustomer services |
||
| 852 |
_5C&E _7OLOPSC _92728.00Php |
||
| 999 |
_c38898 _d38898 |
||